Question / Issue |
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What can I do to get assistance on determining the reason for a rate difference between a policy issued by Citizens and TurboStorm? |
Answer / Solution |
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How to get assistance on a rating discrepancy between Citizen's and TurboStorm:
- You can scan and email a copy of the Citizen's policy (dec pages) to LCahill@turborater.com OR
- You can fax the policy/dec pages to 1-800-687-5454.
- There is no need to send the TurboStorm quote since ITC can pull up your quote in TurboStorm.
- As soon as we have reviewed the quote and policy, you will receive a call back to discuss the difference to help you resolve the issue.
NOTE: In most cases the rating discrepancy is reviewed the same day received.
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