This is an Adobe issue.  They added a security feature that blocks the import of data.  Sometimes Adobe doesn’t update properly and may not be giving you the message to click to allow our website as a trusted host.   

You have a several options to resolve this: 

1.  Check above the app, but below the Adobe toolbar for a message (the data import has been blocked) or a red X and click on it.  It should then give you a message to click on Options to add as a trusted host.

2.  If you don't see any message as in the above, add TurboStorm as a trusted site in your internet options:

• Open your browser (close the TurboStorm app first as well as any other browser pages open). 
• Go to Tools/Internet Options. 
• Then to the Security tab and click on Trusted Sites and on the Sites button. 
• Add our site as a trusted site. 
• Then open the app and see if the data is there. 
  • NOTE: You may need to have your network administrator/IT person do this if you do not have access to this feature.

3.  Add TurboStorm as a Trusted Host in Adobe:

• Open Adobe from your desktop or go to your Start menu and select Adobe.
• Once Adobe opens, go to the Edit menu and select Preferences.
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• From the left side of the screen go down and click on Security (Enhanced).
• On the right side of the screen under Priviledged Locations, click on the Add Host button.
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• Enter the TurboStorm site address(https://turbostorm.itcratingservices.com) and click OK,
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• It should now appear in the white area in Priviledged Locations.
• Click on OK to close this screen.
• Close Adobe and you should now see your application populated with the data from your quote.
• If that does not work, you may need to remove and reinstall Adobe.  Step 4 below has instructions on how to do this.

 

4.  To uninstall and reinstall Adobe:

(Again you may need to have your network admin or IT person do this if you do not have access). 

• Go to your Start/Control Panel/Add or Remove Programs.
• Highlight each version of the Adobe programs and click on Remove. 

• Then reinstalled it from Adobe.com (click on this link to access their site now).  We also have a link to Adobe's site from the Applications Options screen in TurboStorm.
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• After the installation, you should then get a message in the app that the data has been blocked and to click Options if you trust this document - Select to Add host to Privileged Locations.
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