Processing payments is an approach to the accounting features provided in InsurancePro that allows the customer to reconcile payments received with company transaction reports. This is a very powerful feature that allows your agency to prevent any unexpected withdrawals by the company as well as to ensure that all anticipated payments are provided to the company.

The processing payments features in InsurancePro define withdrawals as an indication of reconciliation. In other words, a payment will be received by a CSR and recorded in InsurancePro.  The CSR may choose to print a receipt for the customer but should not create a withdrawal. The withdrawal will be created at the point that the payment has been verified to be requested by the company. This verification/reconciliation is called “processing” in InsurancePro.

Customers who have been recording checks as part of the process of taking a payment should refrain from recording checks should they want to perform this reconciliation.

1.       Should the company’s request for payment be a different amount than the payment received from the policy holder, you may indicate that as a property of the payment called an “adjustment”.

2.       You may combine multiple payments into one should the company take a lump sum instead of single transactions per policy.

3.       You MUST have logins turned on to access this feature

4.       You must login as an admin or as someone who has check writing permissions to access this feature

5.       You may process a payment in 3 different places:

a.       Payment History Screen

                                                               i.      Does not allow adjustments

b.      Edit Payment Screen

                                                               i.      Allows adjustments

c.       Payments Processing Screen

                                                               i.      Allows adjustments

                                                             ii.      Allows combination of payments

6.       Once a payment is processed, you may not delete it without deleting the withdrawal first

This screen displays unprocessed payments matching the search criteria. To process a payment:

1.       Modify the search criteria to display unprocessed payments

2.       Select payments to process

a.       Click the checkbox on the left column so that it displays a check

b.      Right click on the display and choose “Select All” to check all payments

3.       Use the “Adj” column on the right to make any adjustments for any of the payments

4.       Process the payments by selecting one of the 4 post options in the blue area at the bottom of the screen

a.       Post Sweep will create one withdrawal per selected payment with a “check number” of “Debit”

b.      Post Combined Sweep will allow you to create a single withdrawal for all selected payments with a “check number” of “Debit”. You will have to fill in some additional details before the payments can be processed to ensure the created withdrawal is created with appropriate values.

c.       Post Checks will create one withdrawal per selected payment with the next available check number from the bank account associated with the payment received.

d.      Post Combined Checks will create a single withdrawal for all selected payments with the next available check number from the selected bank account.

The large check in the lower right corner of the screen indicates totals for selected payments.  The top number is the total number of selected payments. The middle is the total value of all selected payments. The bottom number next to the icon of a wrench is the total amount of selected adjustments.