The Producers/Cust Serv Reps report located under Options > Reports>Advanced is a report that provides a detailed analysis of each producer’s (and/or customer service representatives) performance. 

The Producers/Cust Serv Reps section provides four different reports:

• Overview
• Data Entry Quality
• Closing Ratio
• Quotes Not Bound  

These reports provide the tools for an agency owner or manager to be able to conduct in-depth analyses on producers or customer service reps auto and home quoting/binding activity.

Some examples of reports in this section include:

• Producer’s Performance can be measured on:
  • Number of Quotes Entered in a specified time frame
  • Number of Quotes Modified (existing quotes that were changed) in a specified time frame
  • Number of Quotes Entered and/or Modified in a specified time frame
  • Number of Quotes Bound in a specified time frame 
• In addition, certain comparisons can be made to extend the analysis, such as:
  • Quotes Entered compared to Quotes Bound
  • Specified time frames compared to other specified time frames (i.e. Jan 2011 vs Jan 2012)

The results for each report can be viewed in visual graphs such as bar graphs or pie charts as well as in list form.
In addition, specific data for each quote record can be exported (in data graph mode) to a PDF, Excel or CVS file.

Note: Only agency and location administrators have access to these reports.