| Question / Issue |
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| How do I setup and install the Lonestar bridge? |
| Answer / Solution |
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- You will need to download the bridge file from Lonestar's website.
- Click here to access Lonestar's website.
- Click on the Secure Log In link.
- Click on the Click here if you need to download the latest compartive rater bridge link on the PTS screen.
- Click on Run on the File Download - Security Warning box.
- Click on Run on the Internet Explorer - Security Warning box.
- Click on the Unzip button at the top right of the screen (we recommend that you keep the default folder to unzip the files).
- Once the process has completed, you will received a message that the files have unzipped successfully, click OK.
- The XImport Utility- Welcome screen will appear, click on Next.
- Click on Next on the Software Security License screen.
- Click on Next on the Choose Destination Folder screen (we recommend that you leave the default path).
- Click on the Finish button once the installation has completed.
- If you have a 64 bit operating system it will say that the bridge file is still not there. Please keep reading the rest of the instructions to complete the bridge setup. If you do not have a 64 bit operating system you will be able to bridge to Lonestar and no further action is necessary.
NOTE: If you are still getting a message that the bridge file is not there please do the following.
1. Open My Computer or Computer(for Vista or Windows 7). For Windows 10, go to the Start Menu, and click on File Explorer, and then This PC.
2. Double click on your C: drive.
3. Double click on the folder named Program Files (x86)(if you're running a 64-bit OS).
4. Locate and highlight the folder named Ximport.
5. Right click on the Ximport folder and select Copy.
6. Then click your Back button to go back to your C: drive.
7. Double click to open the Program Files folder this one will be the one that does not have the (x86).
8. Right click on an open area and choose Paste.
9. Close My Computer/Computer/This PC. You will now be able to bridge to Lonestar from TurboRater.
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FAQ ID # 152
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