Opening the Comparative rater and receiving this error message means that your *.vld file is corrupted or has an invalid date stored after validating your license.

1. To resolve this issue:
   • Open My Computer and go into the XXCMP32 folder (XX is the state abbreviation).
   • Find the file with an extension .vld (there will a 4 digit number preceeding the extension).
   • Right click and delete it.
   • Open the Comparative

If you are receiving the message when trying to access an application it may be one of several things:

1. The Application module may be corrupted:
   • Close all quotes
   • Go to the Edit menu and select Companies.
   • Highlight the company giving the error message and click on Delete,
   • Then click on the Add button and select the company.
   • Open your quote an try to access the application.
   • If you are still receiving the error message go to #2 below.
2. The Company information may be corrupted:
   • Close all quotes.
   • Have all other users exit the Comparative Rater.
   • Go to the Tools/Advanced and select Validate Company Data.
   • Click on OK once you verify all users are out of the Comparative Rater.
   • Click on Start Scan.
   • Open your quote and try to access the application.
   • If you are still receiving the error message go to #3 below.
3. The Company registry may be corrupted and you may need to reinstall all of your companies:
   • Close the Comparative rater.
   • Open My Computer and go into the XXCMP32 folder (XX is the state abbreviation).
   • Find the Company folder, right click on it and select Rename (just simply add a 1 to end of the current name  so that it is now named Company1).
   • Find the Sysdata folder, right click on it and select Rename (just simply add a 2 to the end of the current name so that is now named Sysdata1).
   • Open the Comparative Rater.
   • The program will now ask you to reinstall your companies .
   • Open your quote and try to access the application.