| Question / Issue | 
   
    |  | 
   
    | How do I change my user name and/or password to log in to the program? | 
   
    | Answer / Solution | 
   
    |  | 
   
    | To change user name/password (Agency Admin, Location Admin and Standard User): 
    Go to the Administration menu and select Edit Current User Info.Change your User Name field:
    
        User Name is a required field and it is case-sensitive.  The User Name must be at least 6 characters in length.The User Name cannot contain any of the following characters: ' " /.Change your Password field:
    
        The Password is a required field and it is case-sensitive.The Password must be at least 6 characters in length.It cannot be the same as the User Name.It must contain at least 1 letter and 1 number.It cannot contain any of the following characters: ' " / .When you change your Password, you will be required to verify your password in the Verify Password field.Once your changes have been made, click on the Submit button.You will receive a confirmation message that your changes were saved successfully.To close the screen, click on the Exit Administration button. |