Question / Issue |
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How do I change my user name and/or password to log in to the program? |
Answer / Solution |
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To change user name/password (Agency Admin, Location Admin and Standard User):
- Go to the Administration menu and select Edit Current User Info.
- Change your User Name field:
- User Name is a required field and it is case-sensitive.
- The User Name must be at least 6 characters in length.
- The User Name cannot contain any of the following characters: ' " /.
- Change your Password field:
- The Password is a required field and it is case-sensitive.
- The Password must be at least 6 characters in length.
- It cannot be the same as the User Name.
- It must contain at least 1 letter and 1 number.
- It cannot contain any of the following characters: ' " / .
- When you change your Password, you will be required to verify your password in the Verify Password field.
- Once your changes have been made, click on the Submit button.
- You will receive a confirmation message that your changes were saved successfully.
- To close the screen, click on the Exit Administration button.
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