| Question / Issue | 
   
    |  | 
   
    | What type of program access does each of the user types have and what are the labels for the different types of users? | 
   
    | Answer / Solution | 
   
    |  | 
   
    | Users and  Access Roles:   
    
     Agency Admin:  
        Has the highest rights level assigned to a user within an agency. An Agency Admin can:
        
            Create,modify, and delete users and locations within the agency, Perform all reports with a scope of the entire agency. Store and retrieve all quotes for the agency.Location Admin:
    
        Can modify their user information or any users within the agency that have Standard User rights level. Can perform all reporting actions with a scope the location to which they have been assigned. Can store and retrieve all quotes.Region Admin:
    
        Similar to Location Admin but with restrictions, including:
        
            Can only see quotes from their assigned location(s).Cannot add or edit locations.Can only see company groups assigned to them or their location(s).Can only see or edit users assigned to their location(s).Standard User:
    
        Only has the ability to modify their own user information. Store and retrieve all quotes.Restricted User:
    
        Only has the ability to store/retrieve all quotes.     |