| Question / Issue | 
   
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    | How do I get to the Support Remote Access page? | 
   
    | Answer / Solution | 
   
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    | Support Remote Access:    
    To have one of ITC's Support Reps remote into your      PC Click on this link: http://remote.itcdataservices.com/  OR      if you are already in the program, go to the Help menu and select Connect      ITC Support/Training or Support Remote Access(Please note - you      must have a support rep on the phone when accessing this feature).
 
The link is also on ITC's main page - http://www.getitc.com/      go to the Support menu at the upper right of the page, and click on      Remote Support Access.
 
Another way is to go to the Support site by going to http://www.getitc.com/support/      and clicking on Remote Support link on the Menu. |