Question / Issue |
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How do I reactivate or undelete a delete agent/user/CSR? |
Answer / Solution |
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To reactivate or undelete a user:
- Click on View Deleted Agents from the Manage Agents screen.
- Select the agent/CSR that you would like to reactivate.
- Click on Undelete Agent in the OPTIONS section at the bottom left of the screen.
NOTE: The reactivated agent will have the same program access rights as they did before they were deleted.
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Related Links |
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Managing Agents Video for Managing Agents/CSRs including how to delete and reactivate them |